faqs

If your order hasn't arrived after 15 working days (UK customers) or 25 working days (International customers) please send me an email along with your order number.

Royal Mail will not classify any post as missing or lost until after the time allotted has lapsed. Please check with your local Post Office, or with a neighbour in case your parcel has been misdelivered.

If you don’t see your delivery destination please do contact me, I will be very happy to post almost anywhere!

Purchases are not subject to VAT.Buyers are responsible for any customs and import taxes that may apply. If you are purchasing from outside of the UK, you may be liable for tax, or customs/import duty when your parcel arrives in your own country. All charges are the responsibility of the customer. If you have any concerns regarding import charges, pease check with your local customs office for information prior to placing an order. I’m not responsible for delays due to customs.

Email address - you will be asked for your email address to enable me to confirm your order has been received and to advise you when your parcel is on its way. The only other times I will use your address is if there is a problem with your order, or you’ve signed up to our newsletter.

I am one person working on all tasks related to providing you with lots of lovely yarn and the best customer service I can possible manage! So in view of this, I regret I am unable to dedicate the time required to facilitate custom orders at this time.

As fantastic as that would be, I am currently an online shop only.

In order to be fair to all customers I do not reserve items. Everything in my shop is sold on a first come, first served basis.

Once the yarn has been dyed and thoroughly rinsed, I soak it in non scented Eucalan wool wash. This lanolin enriched formula helps to condition fibres and keep static away. Best of all, there’s no rinsing to do!

All hand dyed yarn should be washed with care. Lay your knitted garment in a bowl of tepid/warm water and a ‘drop’ of Eucalan (or any other suitable wool wash) Please note - Do NOT use too much wool wash as it can leach out the colour) Leave the garment to soak for around 15 minutes. Do not agitate. Remove garment, gently squeeze out excess water (with a towel if necessary) Reshape and lay flat to air dry.

If you are planning to knit an item which  requires  more than one skein - like a sweater, it's highly recommended you alternate skeins. 

Why? It helps prevent any noticeable  colour changes between skeins. 

Even when yarns are dyed in the same pot, skeins can take up the dye differently depending on its position in the dye pot, or how close a skein is to the heat source - even when the yarns are frequently and gently moved around.  

I endeavour to ensure that all photographs are a true and accurate representation of each item for sale, but please be aware that colour settings on different monitors can vary.

Yarn is ‘set’ by adding dye powder, acid in the form of vinegar or citric acid and heat. I always try to minimise any bleeding as much as possible. Minimum bleeding for the first wash or two is nothing to be alarmed about and it’s certainly not unusual.

Knots are the result of new threads being joined together whilst the wool is being spun at the mill. Not all mills join yarn ends by tying a knot, some fuse the ends together.

It has been an absolute pleasure to see my yarn in bricks and mortar shops. However, I regret that I no longer have the time available to dedicate to wholesale orders.

The payment gateways I use are Pay Pal and Stripe

Pay Pal Accepts -

all major credit cards from Visa, Mastercard, American Express and Discover, and debit cards.

Stripe Accepts -

all major credit cards from Visa, Mastercard, American Express, JCB, Diners Club International and Discover.

* Please be aware that Squarespace is currently unable to accept Verified by Visa and MasterCard with Secure Code cards.

Pay for your order over an 8 week period

Currently, Clearpay can only be used by customers residing in the UK, New Zealand, Australia, Canada and the US.

All you need to do is pop the item you would like to purchase into your shopping basket and go to checkout. Once you reach ‘4 Review and Purchase’ click the payment option Clearpay.

You will be redirected to the Clearpay website to fill out your payment information which is quick and easy. You only need to have your email, phone number, address, DOB and debit/credit card handy. T&C’s apply.

After you're approved, you will be directed back to your order confirmation. If you have a discount code, you must add it before using Clearpay.  No interest, no fees when you pay on time.

Make the first of 4 payments now.  Pay the rest over 6 weeks.

If you have any questions related to Clearpay, please click this link - https://help.clearpay.co.uk/hc/en-gb/requests/new I will not be able to advise, or assist you myself.