FAQ’s

Shipping

Please click here Shipping

My order hasn’t arrived

If your order hasn't arrived after 15 working days (UK customers) or 25 working days (International customers) please get in touch using the contact form.

Royal Mail will not classify any post as missing or lost until after the time allotted has lapsed. Please check with your local Post Office, or with a neighbour in case your parcel has been misdelivered.

Do you ship to my country?

If you don’t see your delivery destination please do contact me, I will be very happy to post almost anywhere!

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Placing an order - your email address

Email address - you will be asked for your email address to enable me to confirm your order has been received and to advise you when your parcel is in its way. The only other times I will use your address is if there is a problem with your order, or you have signed up to my newsletter.

The yarn I really need has sold out - can you help?

Gathered Sheep Yarns is a small, independent dye company and as such, yarns are dyed in small batches. However, if you are desperate for a particular colour, please do send me a message. I will happily see what I can do for you!

Custom dyeing

I am one person working on all tasks related to providing you with lots of lovely yarn and the best customer service I can possible manage! So in view of this, I regret I am unable to dedicate the time required to facilitate custom orders at this time.

Wholesale enquiries

If you’d like to become a Gathered Sheep Yarns retailer, please contact me for a wholesale price list and terms. CURRENTLY FULL

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Do you have a shop I can visit?

As fantastic as that would be, I am currently an online shop only. However, pop over to my ‘Stockists’ page to find out where you ‘can’ squish my yarn!

Can I reserve anything?

In order to be fair to all customers I do not reserve items. Everything in my shop is sold on a first come, first served basis.

Are your yarns sold in skeins, or cakes?

All yarn are sold and delivered to you wound into a cake. Why? So that you can start knitting straight away of course!!

How should I look after my hand dyed yarn?

Once the yarn has been dyed and thoroughly rinsed, I soak it in non scented Eucalan wool wash. This lanolin enriched formula helps to condition fibres and keep static away. Best of all, there’s no rinsing to do!

All hand dyed yarn should be washed with care. Lay your knitted garment in a bowl of tepid/warm water and a drop of Eucalan (or any other suitable wool wash) Leave the garment to soak for around 15 minutes. Do not agitate. Remove garment, gently squeeze out excess water (with a towel if necessary) Reshape and lay flat to air dry.

Colour Matching - Why do I need to buy enough yarn for my project in one go?

As an independent Artisan dyer each skein is hand dyed by me and is therefore unique. Please ensure you purchase enough yarn for your planned project in one go! Yarn from different dye lots can vary, this is due to the unique art of hand dying!

Photography

I endeavour to ensure that all photographs are a true and accurate representation of each item for sale, but please be aware that colours on different monitors can vary.

My hand dyed yarn has lost some dye whilst washing

Yarn is ‘set’ by adding dye powder, acid in the form of vinegar or citric acid and heat. I always try to minimise any bleeding as much as possible. In order to achieve this, each skein is steamed for 3 hours. This is because I heat the water up slowly until it reaches the optimum temperature for dye take up, then I slowly cool it down to room temperature. This careful and steady method ensures the yarn is not shocked by sudden heat and ends up felting. Nobody wants that! Minimum bleeding for the first wash or two is nothing to be alarmed about and it’s certainly not unusual.

There’s a knot in my yarn!

Yarn is essentially a piece of string that during the milling process sometimes breaks. If this happens the mill ties the yarn together with a knot and the process carries on. I’ve read that up to 3 knots in a 100g skein is considered acceptable. Personally, I will do my level best to ensure there are no knots in the yarn I sell, but just occasionally one might slip through the net. If I do find a knot, then I will either keep that cake for myself, or sell it at a reduced price.

What method of payment do you accept?

The payment gateways I use are Stripe and Pay Pal

Stripe Accepts -

*Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express

  • Diner's Club

  • JCB

  • Apple Pay

Pay Pal Accepts -

all major credit cards from Visa, Mastercard, American Express and Discover.

* Please be aware that Squarespace is currently unable to accept Verified by Visa and MasterCard with SecureCode cards.